Amazon has recently introduced a new feature that allows T-Mobile customers to use their Alexa-enabled devices, such as Echo Dot or Echo Show, to make or receive hands-free Wi-Fi calls. The service is accessible to T-Mobile customers who have linked their mobile numbers and enabled the T-Mobile with Alexa skill from the Skills store. Once set up, users can initiate or receive calls by voice commands such as “Alexa, call John” or “Alexa, answer call.” This feature is compatible with all Alexa-enabled devices linked to the user’s account. To disable calling on specific devices, the user can navigate to More>Settings>Communication in the Alexa app and select T-Mobile to uncheck the devices under the “Allow calling on” section.
This feature adds to the previous partnership between Amazon and AT&T for a similar service. In a blog post, Amazon emphasized that the integration of T-Mobile with Alexa across all three major network carriers in the U.S. provides users with more choices and convenience to connect with their loved ones whenever and wherever they are. However, according to T-Mobile’s support page, prepaid, business, government, and Sprint accounts are not eligible for this service.