WhatsApp crash last week left many users confused; Was the malfunction due to their devices? Or is it an interruption of service from the provider? Here are the easiest ways to check for possible WhatsApp crashes.
1- Make sure you have a strong internet connection
Make sure you see a Wi-Fi or cellular data signal at the top of your phone screen or use another internet-connected app to make sure your internet connection isn’t causing the problem.
Sometimes WhatsApp problems can be resolved by turning off the internet and then turning it on again. To do this, open the iPhone Control Center or Android Quick Settings by swiping down from the top right of the screen, then tap the Airplane mode icon, wait for a while and tap the icon again to restart the internet.
2- Restart WhatsApp
If the WhatsApp application is working poorly, you can solve the problem by closing the application and then restarting it.
3- Check if WhatsApp is down
The WhatsApp service outage may be the problem. To check this, go to the “Down Detector” website, which monitors the performance of Internet sites and services, and open the WhatsApp status page, or search “Is there an outage in WhatsApp?” in your browser.
4- Restart your phone
You can turn off Android phones by holding down the power button for a few seconds or dragging the control center down from the top of the screen and finding the power icon. The phone press and hold the lock button.
5- Make sure to update WhatsApp to check if your version is free of any bugs
Here is how to update WhatsApp for Android and iPhone devices:
- Open the App Store on iPhone and Play Store on Android.
- Click on the search icon and search for WhatsApp.
- If the application needs to be updated, a button will appear that says “Update”, click on it.
- Clear the WhatsApp cache to get rid of any corrupt data in it that prevents it from working.
- There is no way to clear the cache on iPhone, so you will need to delete the app and then re-download it from the App Store.
On Android, you can clear the cache by following these steps:
- Open the Settings app and tap the Apps option.
- Click on “View all applications” and then click on “WhatsApp”.
- Click “Storage & cache”.
- Click on Clear Cache.
- Restart the application, and when the problem persists, follow the same steps, then click on the “Clear storage” option.
It’s worth noting that clearing storage will delete all data saved in the app.
6- Delete the account
When you do not use WhatsApp for a period, the service reserves the right to delete your account after 120 days of inactivity, and if your account is deleted you need to create a new account.